Thank you for shopping at LoveAiDolls.
Every doll is produced and checked individually to guarantee the best quality and a discreet, safe experience.
Because our products are custom‑made adult items, special conditions apply to cancellations, refunds, and returns.

1. Warranty Procedure

Each doll is manually inspected before shipment to ensure it leaves our facility in perfect condition.
However, long‑distance transportation can occasionally cause damage.

  • When the package arrives: If the outer packaging appears broken or opened, please refuse delivery and ask the courier to return it.
  • If damage or manufacturing defects are discovered after receipt:
    1. Email [email protected] with your full name, order number, and a description of the issue.
    2. Attach clear photos or video evidence showing the problem.
    3. Our team will review the case and propose an acceptable solution (repair, replacement, or partial refund).

If the fault results from production or our handling, we will take full responsibility.
Warranty claims for manufacturing defects must be submitted within 7 days of delivery.
Damage caused by misuse or improper maintenance is not covered.

2. 6‑Hour Order Revision and Refund Window

Before shipping, every order undergoes multiple quality‑control stages.

  • Once you place an order, you’ll receive an automatic confirmation email.
  • From that moment, you have 6 hours to contact our support team to cancel or modify your order.
  • Because production preparations begin immediately, an administrative fee of 10 % applies even within that first 6 hours.
  • After 6 hours, the order will be in manufacturing and can no longer be changed or canceled.

3. Cancellations and Refunds

#### 3.1 Custom Sex Dolls

Each custom doll is produced according to your chosen specifications.

Order Status Refund Percentage Fees Applied
Cancellation within 6 hours  90 % refund   10 % operation/handling fee
Cancellation after 6 hours (but before shipping)  55 – 70 % refund   30 – 45 % restocking fee
Order already shipped  50 % refund   30 % restocking + 20 % logistics fee
Order signed as delivered  No return or refund unless product is severely damaged on arrival   — 

If a cancellation for exceptional reasons is approved, the corresponding conditions above will be applied.

#### 3.2 Stock Sex Dolls

Order Status Refund Percentage Fees Applied
Within 6 hours  90 % refund   10 % handling fee
After 6 hours (but before shipping)  80 % refund   10 % handling + 10 % operation fee
Shipped orders  50 % refund   10 % handling + 10 % operation + 20 % logistics + 10 % product abrasion fee
Signed deliveries  No returns/refunds unless the product is severely damaged   — 

4. Returns and Hygiene Policy

Due to the intimate nature of sex dolls and strict sanitary regulations, we cannot accept returns or exchanges once a product has been used or unsealed. This practice is consistent with industry standards for adult products.

  • Body‑heating or voice/moaning modules may be affected by transit. If such functions fail but the doll remains fully usable, the doll cannot be returned; instead, we will refund the corresponding feature cost.
  • Returns can only be accepted when packages are unopened and fully intact. We will supply a return label and cover shipping costs. Because dolls are large custom items, handling returns poses damage risk—so returns of unopened packages qualify for a maximum 50 % refund upon safe receipt.

Return address: 2095 California Ave, Corona CA 92881
Consignee: LEAGUE

5. Late or Missing Refunds

If your refund has not appeared:

1. Re‑check your bank or payment‑gateway account.
2. Contact your credit‑card issuer—processing may take a few business days.
3. Then contact your bank.

If you still have not received your refund, please email [email protected] for assistance.

6. Exchanges (not applicable)

Because our dolls are adult products that cannot be resold for hygiene reasons, exchanges are not possible. If your doll arrives severely damaged and unusable, we will resend a replacement at no extra charge.

7. Re‑Shipment Policy

If a package is lost in transit or a doll arrives severely damaged and cannot be used, we will resend a new doll.

8. Contact Us

For any questions about cancellations, refunds, or returns, please email:
📧 [email protected]

9. Important Legal Notes

  • This policy is consistent with consumer‑rights rules in the European Union, United Kingdom, and United States. Adult and custom‑made products are legally recognized exceptions to standard right‑of‑withdrawal regulations under Article 16 of the EU Consumer Rights Directive and equivalent US state laws.
  • Nothing in this policy affects statutory warranty rights for defective goods.

L'équipe LoveAiDolls
Committed to quality, discretion, and customer satisfaction.