Shipping & Delivery Information

Address Requirements
PO BOX addresses cannot be used for delivery. Please provide a complete residential or business address when placing your order.

Shipping Costs

United States Customers
FREE Standard Shipping on all orders

International Customers
Shipping fees typically range from 5-10% of the product value, depending on destination.

Delivery Timeline
Total Delivery Time = Production Period + Shipping Duration (+ Potential Holiday Delays)

Production Time
We maintain regular inventory checks to ensure product availability. Standard warehouse processing requires 1-3 business days. For customized dolls, production varies based on brand, materials, and special features:

  • TPE Dolls: 3-7 business days
    (High-end models or multiple movement functions may require additional 7 days)
  • Silicone Dolls: 2-3 weeks
    (Advanced features may extend production by 7-10 days)

*Please note: Our love dolls are custom-made products. While we strive to meet these timelines, occasional delays may occur. During Chinese New Year, please allow an additional 10-15 days for production.

Shipping Methods & Timeframes

Express Shipping (Additional fee applies, complimentary for select brands)
Worldwide Delivery: 7-15 business days

Standard Air Shipping
Worldwide Delivery: 3-10 business days

Free Ocean Shipping
United States: 25-30 days
Canada: 35-50 days

Rail Shipping
European Union: 40-50 days

Important Regional Notes

Canadian Customers:

  • Buyer assistance may be required for customs clearance
  • Ocean freight tracking updates may experience 30-day delays in our system
  • Once packages reach Canada, UPS will provide real-time tracking updates
  • For shipment status inquiries, please contact our support team

Address Restrictions:

  • PO BOX addresses cannot be accepted due to large package dimensions
  • APO (Army Post Office) addresses are not supported per logistics policies
  • Please ensure you provide a valid residential or business address

Additional Information

Order Dispatch & Tracking
Most orders ship within 3-5 business days. You’ll receive a dispatch confirmation email (please check spam/junk folders). Tracking numbers typically activate within 1-2 days of shipment. As our products require special handling, tracking updates may take 3-7 days to appear.

Package Damage Protocol
Long-distance shipping may occasionally cause package damage. If you notice visible damage:

  1. Refuse delivery immediately
  2. If already accepted, document with photos/video
  3. Contact us promptly for resolution
    We will arrange replacement shipping within 48 hours of damage confirmation.

VAT & Customs Information
VAT is included for EU orders. UK customers are responsible for applicable duties and customs fees.

Troubleshooting

Missing Order Confirmation?
Check your spam/junk folder first. If unavailable, contact our support team.

No Tracking Number?
Tracking details are included in dispatch emails. For missing information, email us for assistance.

Delivery Delays
LoveAidolls cannot be held responsible for delays caused by circumstances beyond our control, including carrier issues, weather events, or customs processing.

For immediate assistance, contact us via email or through our Contact Form. We typically respond within 2 hours during business hours.

By placing your order with LoveAidolls.com, you acknowledge and accept these shipping terms and conditions.